Communicating doesn’t have to be complicated. But this often isn’t the case when you’re collaborating with others across the world and faced with a complex variety of devices, applications and collaboration technologies. While employees have access to many of these technologies on their personal devices, the traditional barriers of complexity and costs have limited deployment of business-class solutions to larger enterprises.
Enter unified cloud communications. A cloud communications solution offers businesses a unified telecommunications service that leverages newfound reliability and advanced technology, without the cost and complexity associated with larger enterprise solutions.
Here are four quick and easy suggestions from on how to optimise the communications experience:
1. Offloads complexities to the cloud
Bringing voice, collaboration tools, contact centre and real-time analytics to the cloud removes the need to purchase, provision, manage and maintain on-premise equipment. It eliminates the expense of expert administrators, means fewer vendors, fewer bills and fewer apps, while connecting employees from across the street to around the globe.
2. One phone number, multiple devices
In today’s communications-drenched work environment, both customers and employees demand immediate access via their preferred communication device. Problem is, switching between different devices leaves data behind and requires different passwords, protocols and too many apps and configurations to manage. Having a unified platform that allows streamlined, consistent experience will enable employees and customers to continue to engage with one another using their preferred devices.
3. 21st century collaboration capabilities
With offices in multiple locations where employees can tap resources well beyond their physical locations, having a cloud-built unified communications platform that can integrate multiple devices into one number and offer advanced collaboration is critical. New cloud communications technology allows for an extended reach to a broader pool of experts, improved decision making, and more engaged employees. This new dimension of business communications dials in productivity while creating a richer experience for employees and clients, allowing for more innovation and competitiveness, regardless of the size of business or the market you’re in.
4. Better call quality
New communications-as-a-service model developed by 8×8 affords companies with enhanced call quality on a supremely stable and reliable communications platform. By including seamless failover capability that requires no additional capital, rack space or servers to maintain, they’re able to deliver maximum communications uptime for clients. Where traditional infrastructure and premise-based systems can be configured for disaster recovery, this process can be complex and riddled with missteps that mean when disaster strikes, the phone systems take hours or days to recover.